If you do have to cancel or amend your journey, please give us as much notice as possible. Once a vehicle has been dispatched to collect a passenger, a cancellation fee may apply. This will depend on the timing, location, and vehicle. Please contact us at your earliest possible convenience to avoid this scenario and possible cancellation fees.
We have a limited selection of car seats available but we can use your own car seats that can be secured safely until your return journey. Please enquire at the time of booking regarding the cost of this service.
We will make every effort to accommodate passengers with disabilities. If you have a specific question or concern, please get in touch on 020 8891 6464 or firstname.lastname@example.org and we can provide specific assistance to meet your needs.
Whilst we cannot give 100 per cent guarantees regarding Covid or transmission of viruses in our vehicles, we have a number of procedures in place, including free sanitiser, driver health monitoring, and strict cleaning and valeting between bookings.
I was a little doubtful to trust this local company with a very early booking to Gatwick - they actually beat my preferred taxi company on price and the service was just as good plus we got there 10mins earlier than scheduled- thank you! Will both recommend and use you again 💛
Helpful , friendly, professional despatcher, lovely car, excellent driver, would definitely use again.
Professional and reliable.
Classy taxi service and nice drivers
Arrived ahead of time. Lovely friendly and professional driver. Kept in touch at all times via text. Always use Ridesmith and they have never let me down.
Excellent, courteous service
Very impressive service throughout the entire process. The team communicated well in response to my delayed inbound flight to Heathrow and got me to my destination smoothly and quickly. The return journey was equally trouble-free. Both vehicles were spotless and well-stocked (cold drinks and phone chargers) and my drivers, Will and Ben, were superb.
We booked an executive car to take my husband to hospital for a very early surgical procedure. The staff member who took the booking was very polite and reassuring that the car would be punctual. The car arrived 10 minutes early which was appreciated and the driver Pradeep was charming and professional. We arrived at the hospital in good time and relaxed. We didnt book a return journey until my husband had been discharged. This was at 7.15pm. I called Ridesmiths and they very quickly responded by arranging a pick from the hosp within 20 minutes. We were kept updated until the car arrived. The driver Yousef was also charming and professional. We were both very impressed with the service from the office and of the drivers. We would highly recommend Ridesmiths and we shall definitely use them again.
ExcellentOn timeAvailable when on the phoneCost efficientI do recommend this company
Collected on time and safe drive to Gatwick with friendly driver. Samson return journey.Perfect Service
Reliable, polite, friendly. Nice cars.
Arrived punctually as always. Pleasant driver, easy journey.
Punctual. Great communication.Good service.
Arrived at my house early, smooth journey, courteous driver
Reliable, timely, polite and friendly drivers
alan jalal kadir
Marcelle le Roux
Very pleased using their services and John our driver went the extra mile ensuring all is well.
Thank you Szymon for the 3 airport transfers in the past month! You were so helpful and cheerful. It was great chatting with you. Ridesmiths, he is a huge asset to you. Look after him!
Ordered an airport transfer. He arrived early and aired the car out and it was a swift and easy ride to the airport. Will book again.
I booked an airport transfer and I was incredibly impressed with the compliance to Covid 19 safety precautions. The driver, Nassim, was helpful and friendly. The message informing me of the make, colour of the car as well as registration was professional and added to my sense of security. I love that I can book by email and that my booking is confirmed swiftly. I would not hesitate to recommend them!
From my very first enquiry Ridesmiths has been a dream to work with. All enquiries are dealt with promptly and efficiently. The complete service is 100% professional and excellent value. In particular our driver was courteous, considerate and extremely helpful. I have absolutely no hesitation in recommending this company.
Fantastic service . Booked Ridesmiths for my parents to be dropped back after an evening out . Professional and friendly . Appreciate the email and text confirmations . Can’t recommend them enough !
Exemplary service again. On time. Pleasant efficient driver who made very good time in and out if the City at peak time on a Friday. Knew when to chat and when not to. My first choice for a car every time.
Ana Belén Jorge de la Riva
Nice people, nice and clean cars and really professional service. Best option to go to the airport, cheaper than Uber. Fully recommended
Amazing service thank you
I called this morning last minute to see if I could get a cab to the Chelsea and Westminster Hospital. The lovely gentleman at the office found me one so I booked it. My driver was John, he was absolutely wonderful! He was on time, friendly - yet extremely professional, and very kind and thoughtful - (at the moment I use crutches after an op). I couldn't have wished for better treatment. I'd definitely recommend Ridesmiths, they really are what I would call, a truly professional first rate company.
Used Ridesmiths for Gatwick Airport transfers in August - There was some confusion with pick up details but the Ridesmiths team quickly resolved the issue and ensured a trouble free journey home. Definitely recommend for transfers from Twickenham area.
Very friendly and efficient sevice arrived on time in a smart clean car . One of the best car hire firms i have used.
Always booking Ridesmiths whenever I need a Cab. All the drivers I met were one of the most professional and friendly I’ve ever met in my 25 years of living in London. Would highly recommend!
Always receive excellent service from Ridesmiths. From the people at the office, through to the reliable, punctual and polite drivers. Couldn't ask for more. Thank you
Great service. Very punctual and professional operation.
Updated my review to reflect the excellent customer service of the team when dealing with an issue.
Excellent, first-class service every time! Always pleasant, on time, and good prices.
SirsMy son got married in twickenham on 30th June and my party of 21 guests needed transporting from registry office to Kew green we organised this with you and timings etc was perfect. You also collected us and returned us home.Your cars were exceptionally clean and cool given it was nearly 30 degrees and your drivers were so polite and smartly dressed. You even managed to accommodate my last minute changes.Thanks again you helped to reduce stress associated with the event.We were all down from the Midlands so organisation was at arms length but it was all managed expertly by your staff.Would have no hesitation in recommending your firm.RegardsKeith Mole
Used Ridesmith for a drop off and collection from the airport. Found them very professional. Would recommend.