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Terms & Conditions

Definitions

  1. The term "us" or "we" refers to Ridesmiths Ltd, registered as company 09188560, trading from Office 13, 30 Rugby road, Twickenham TW1 1DG, incorporated in England and Wales, its employees, subsidiaries, agents and sub-contractors.
  2. The term “booking” or “contract” refers to a request for our services. Details of which are recorded and held at our offices.
  3. The terms “goods” or “luggage” refers to any item that is transported by Ridesmiths on a paid basis.
  4. The term “account customer” refers to a person engaging the services of and in turn paying us for those services.
  5. The term “cash customer” refers to a person engaging the services of and in turn paying a driver or contractor (as principle) directly for those services.

Acceptance of these terms and conditions

  1. By making a booking with us you are acknowledging, accepting and agreeing to our non-negotiable terms and conditions and tariff, both of which are available on request. You are also agreeing for us to engage the services of who ever we deem fit to perform the service requested.

Our Liabilities

  1. The customer is liable to pay for the service ordered. If booked via an account, either corporate or credit card, the customer is liable to pay fees due to Ridesmiths. If the service is booked on a cash basis, the customer is liable to pay the driver (as principle) directly.
  2. All bookings are subject to price fluctuation should the customer alter the booking's specifics from the original quoted cost.
  3. All bookings are subject to car park charges if required and waiting time charges should any occur. Waiting time is charged after the first 10 minutes, at the current published tariff and is charged in 5 minute increments.
  4. The customer is liable to pay for a cancelled booking should the vehicle, be committed to a particular booking and inadequate notice of cancellation is given by the customer. The cost for the cancellation varies and each cancellation is charged according to individual circumstances.
  5. The customer shall be liable for damage caused by passengers to any passenger vehicle.

Credit accounts

All full credit account facilities are issued and serviced in strict accordance with the following terms:

  1. All credit accounts are due from the date of issue as stated on the invoice and payment is required within 30 days from that date.
  2. All credit account facilities are granted for an initial period of 3 months and will be allowed to continue thereafter providing a satisfactory payment record is achieved, the terms and conditions are met in full and the responses from any referees are received should these be required.
  3. All credit accounts are subject to VAT prevailing at the time of invoice.
  4. All credit account invoices are deemed correct unless queried in writing, within 14 days from the date of issue.
  5. In the event of non-payment by the expiry of the 30 day credit period, Ridesmiths Ltd reserves the right to charge interest at a rate equivalent to 8% above the bank minimum lending rate on any outstanding balance until payment is made in full.
  6. When a credit account is terminated by any method whatsoever, the customer shall pay to Ridesmiths Ltd any outstanding balance which is owed at the date of termination.
  7. The account holder shall not be entitled to withhold or defer, the payment of any monies due or liabilities incurred to the company, by reason of having any claim or counterclaim and the customer shall not, under any circumstances be entitled to any rights of set off in relation thereto.
  8. All corporate accounts are issued subject to status.

Severance

  1. If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, the provision in question will be deemed severed from the remaining terms and conditions which will remain valid and enforceable.

Time limit for claims

  1. If one or more of these terms and conditions is found to be unlawful, invalid or otherwise unenforceable, the provision in question will be deemed severed from the remaining terms and conditions which will remain valid and enforceable.

Severance

  1. We shall not be liable for any loss or damage whatsoever unless the customer has notified us in writing within 14 days from the commencement of the booked journey in question.

Intellectual property

  1. We reserve all copyright and any other intellectual property rights that may subsist in any goods used in connection with the provision of our services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Law and jurisdiction

  1. These terms and conditions are governed by and interpreted according to British law. All disputes arising under these terms and conditions are subject to the exclusive jurisdiction of the British courts.